Refunds & Returns Policy

Refunds & Returns Policy

TSA Safety Consultants (Pty) Ltd
Effective Date: 04 April 2025

1. Introduction

This Refunds & Returns Policy outlines the terms applicable to all purchases made through TSA Safety Consultants (Pty) Ltd (herein referred to as “the Company”). We provide custom-designed digital safety documentation and services, and our refund policies reflect the bespoke nature of this offering.

This policy complies with applicable South African laws, including the Consumer Protection Act (No. 68 of 2008) and the Electronic Communications and Transactions Act (No. 25 of 2002).

2. Nature of Services

The Company provides customised digital services such as:

  • Occupational Health & Safety files

  • Risk assessments

  • Safety plans and other compliance documents

These are made specifically for each client’s needs and therefore do not qualify for standard returns or exchange policies.

3. Non-Returnable Items

Due to the personalised nature of all products, the Company does not accept returns once the service has been initiated or delivered.

Digital products are non-refundable under Section 42(2)(f) of the ECTA, which exempts customised digital goods from standard return policies.

4. Cancellations

Clients may request a cancellation under the following terms:

  • Within 24 hours of making payment

  • Only if no customisation work has commenced

Requests must be sent in writing to [Insert Email], and the Company will confirm eligibility. If approved, a full or partial refund will be processed within 7–10 working days.

5. Refund Eligibility

Refunds may be considered under the following exceptional circumstances:

  • Duplicate payment

  • Order placed in error, where work has not started

  • Service cannot be fulfilled by the Company due to unforeseen limitations

Refunds are issued to the original payment method used.

6. Amendments After Delivery

The Company provides limited post-delivery support for:

  • Minor adjustments or corrections

  • Clarifications due to misunderstood requirements

Requests must be made within 5 business days of receiving the completed documentation. Substantial rework or new requests will be billed separately.

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete input at the time of order

  • Responding to follow-ups from the Company for clarifications

  • Reviewing draft and final documents for approval

The Company is not liable for errors resulting from incomplete or incorrect input provided by the client.

8. Dispute Resolution

Should a dispute arise, the Company will first seek to resolve the issue amicably. If unresolved:

  • The matter may be referred to a certified mediator

  • Legal action may be taken under South African jurisdiction

All disputes will be handled in accordance with the laws of the Republic of South Africa.

Our Expertise

  • Traffic Management and Accomodation


    At TSA Safety Consultants, we provide specialised traffic management solutions to ensure safe and efficient movement of vehicles, pedestrians, and machinery in construction and operational environments. Our expertise includes the design and implementation of traffic management plans, placement of signage and delineators, compliance with road safety regulations, and on-site monitoring to minimise risks and disruptions. We prioritise safety, legal compliance, and operational flow in every project.

  • Safety management

    Occupational Health and Safety Compliance


    We assist organisations in achieving and maintaining full compliance with the Occupational Health and Safety Act, Construction Regulations, and other statutory requirements. Our services include developing site-specific safety files, conducting risk assessments, performing safety audits, and facilitating legal appointments. By ensuring compliance, we help companies reduce incidents, avoid costly penalties, and build a culture of safety excellence across their operations.

  • Risk Assessments & Management


    Our team provides comprehensive risk assessment and management services to identify, evaluate, and control hazards in the workplace. We specialise in ergonomic, operational, and construction-related risk assessments, ensuring that all identified risks are addressed with effective mitigation strategies. This proactive approach enhances workplace safety, improves productivity, and supports long-term sustainability for our clients.